Monthly archives: July 2012

Entries found: 3

Office 365 Open announced

July 11, 2012 Leave a reply General News
In case you've missed it, at the #WPC12 (Worldwide Partner Conference 2012) on Monday, Microsoft announced a new programme for Partners: Office 365 Open. In essence, this will enable Partners to bill customers directly for Office 365 as if it were one of their services, instead of the billing going via Microsoft. They also revealed that revenue from year one subscriptions will be increasing, which of course will be a great another incentive for Partners. There's a great post over on Talkin' Cloud which asks 10 questions about the new Office 365 Open, which I would suggest you read if you're interested in the topic.

I think Office 365 Open could be incredibly useful for TaskLight and other Microsoft Partners - it gives us a chance to give a single, simple bill to clients and to avoid confusion there.

BPOS to Office 365 Transition Issues: Outlook Shared Calendars

This is the fourth post about issues that one of our client's found recently when they transitioned from BPOS to Office. You can see all of these issues in Support Stories. This time, we're talking about vanishing Outlook shared calendars.
Disappearing Shared Calendars in Outlook

After transitioning from BPOS to Office 365, a shared calendar that I had created vanished from my copy of Outlook but was still available to everyone who had been invited to the calendar. This posed a bit of a challenge, because as the owner of the calendar I could not be invited to the calendar - no one could invite other users to the calendar. The solution was very, very simple. Here are the steps you need to take:

  1. Log in to your Office 365 account.
  2. Click 'Outlook' at the top of the screen.
  3. On the left-hand side, click 'Calendar'.
  4. Right-click on the calendar you want access to again (look, it's still here!) and select 'Share' then 'Share This Calendar...'.
  5. Enter your own email address and change the share permission to 'All information with permission to add, edit, and delete', then hit 'Send' at the top.
  6. Open up the Outlook desktop application, then accept your own sharing invitation.
  7. Your shared calendar will now be available in the 'Calendar' section of Outlook.
  8. All done!

Office 365 - Outlook Web Access Shared Calendar

BPOS to Office 365 Transition Issues: Lync on Mobile Devices

This is the third post about issues that one of our client's found recently when they transitioned from BPOS to Office. You can see all of these issues in Support Stories. This time, we're talking about getting Lync working on mobile devices like Android phones, iPhones, iPad and Windows Phone 7 phones.

DNS Record for Lync for Mobile
Lync Online for Mobile Devices

After transitioning from BPOS to Office 365, no users were able to use the Lync mobile app. Whenever a user tried, they receive a server error. Trying the same device with an Office 365 (non-transitioned) account was fine, so this seemed more like a transition issue. This was a very easy fix of adding a new DNS record for the domain. Here are the steps you need to take:

  1. Log in to your Office 365 account (you must be an administrator for these steps).
  2. Under the 'Admin' panel, click 'Domains' on the left-hand side navigation bar.
  3. Click on the radio button next to your primary domain name and click 'View DNS Settings'. (You may need to edit domain intent to allow Exchange Online and Lync Online)
  4. Look at the bottom of this page for the lyncdiscover DNS record.
  5. Log in to your domain registrar's control panel and add a new CNAME record with these details.
  6. Wait for roughly half an hour.
  7. Try the mobile device again.
  8. Congratulations, you have won. If this still doesn't work, submit a support request through Office 365's admin panel.